자격요건         
ㅇ 경력 : 무관
ㅇ 학력 : 전문대학 졸업
ㅇ 외국어 : 
  - 필수 : 영어(중상) : 고객 응대 가능, 일상 대화 가능 수준

근무조건
ㅇ 고용형태 : 계약직 24개월
ㅇ 근무지역 : 말레이시아
ㅇ 근무시간 : 09:00-18:00 /5일
ㅇ 급여(한화) : 연봉 3,601 ~ 3,770 만원
ㅇ 급여(외화) : 연봉 102,000 ~ 106,800 (MYR)

주요업무내용
- A CSR has as a daily main task to support oral and written company’s end-users' and Agents regarding both customer service and technical support related questions for company’s RRP products,
as per Market specifics. The Agent's main activities will involve handling at a high degree of quality inbound calls, performing outbound calls, handling interactions from email & web form, live chat, social media, messaging applications and product & service review platforms.
- Outbound calls will include, but not be limited to customer retention, onboarding campaigns, commercial communication, cross-selling and up-selling, firmware upgrade, et al., as determined from time to time by client & company needs.
- Responding to customers’ requests, manage complaints, and provide general information to customers via phone, email or chat.
- Identify customer needs and assist them in using specific features and functionalities in the social medial platform
- Follow-up with customers and assist them with their concerns.
- Become and remain knowledgeable about social media products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Identify inefficiencies in workflows and suggest solutions
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global team

주요알림내용
이 공고는 고용알선업체가 게재한 것으로써, 실취업처는 투스토(2STO)(구인공고 게재 업체)가 아님을 알려드립니다.

접수마감 : 2025. 10. 29.

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